Privacy Policy / Privacy Notice

At Cure Asia Pharmacy & Grocery, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy / Privacy Notice explains how we collect, use, store, protect, and handle your personal information when you visit our website, browse our products, submit an order request, contact us, or use any of our website features.

By using this website and submitting your information through our forms, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you use our website:

• Full name
• Mobile number, telephone number, or Viber number
• Email address, if provided
• Pickup branch or preferred store location
• Order details, including selected products and quantities
• Notes or special instructions submitted through the order form
• Messages or inquiries sent through the contact form
• Basic technical information such as browser type, device information, IP address, and website usage data

For pharmacy-related orders or inquiries, you may voluntarily provide additional information related to your medicine request. Please avoid submitting sensitive medical information unless necessary for order review or pharmacist/staff assistance.

2. How We Collect Information

We collect personal information when you:

• Browse the website
• Add products to your cart
• Submit an order request
• Fill out the contact form
• Send inquiries through the website
• Communicate with our staff after submitting an order request
• Use website features that may collect basic analytics or technical information

We only collect information that is necessary for order processing, customer assistance, communication, website operation, and service improvement.

3. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

• To receive and process your order request
• To review product availability
• To allow our pharmacist or staff to verify and confirm your order
• To contact you through phone call, SMS, Viber, email, or other contact details you provided
• To coordinate pickup branch, order status, and related customer concerns
• To respond to inquiries, concerns, and customer service requests
• To improve our website, products, services, and customer experience
• To maintain internal order records and transaction documentation
• To comply with applicable laws, regulations, pharmacy requirements, and lawful requests from authorities

Submitting an order request through the website does not automatically guarantee product availability, order approval, or final confirmation. All orders are subject to review and confirmation by authorized pharmacy or store staff.

4. Order Review and Customer Contact

When you submit an order request, our staff may review the information you provided and contact you manually through your submitted mobile number, Viber number, phone number, email address, or other available communication channels.

This contact may be done for purposes such as:

• Confirming your order
• Verifying product availability
• Clarifying order details
• Requesting additional information if needed
• Providing pickup instructions
• Updating the status of your order
• Informing you if an item is unavailable or requires further review

5. Pharmacy and Health-Related Information

As a pharmacy-related website, some orders or inquiries may involve medicines, health products, or pharmacy items. Any information you voluntarily provide in relation to your medicine request will be used only for review, confirmation, customer assistance, and compliance with applicable pharmacy-related requirements.

We do not provide medical diagnosis through this website. Information shown on the website, including product details or drug information, is for general reference only and should not replace professional medical advice, diagnosis, or treatment. For health concerns, please consult a licensed physician, pharmacist, or qualified healthcare professional.

6. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information only when necessary and only with authorized persons or service providers, such as:

• Authorized pharmacy, grocery, administrative, or customer service staff
• Website administrators and technical support personnel
• Hosting, IT, or system service providers who help operate the website
• Government agencies, regulators, courts, or lawful authorities when required by law
• Other parties when necessary to protect our legal rights, prevent fraud, or comply with legal obligations

Any third-party service provider who may have access to personal information is expected to handle such information securely and only for the purpose of providing the required service.

7. Storage and Retention of Information

We retain your personal information only for as long as necessary for the purposes stated in this Privacy Policy, including order processing, customer service, business records, legal compliance, dispute resolution, and internal documentation.

When your personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal, regulatory, and business requirements.

8. Protection and Security of Information

We take reasonable organizational, technical, and physical measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include restricted access to the admin panel, password protection, secure hosting practices, system monitoring, access controls, and proper handling of customer records.

However, no website, system, or online transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, remember user preferences, analyze website traffic, and enhance user experience.

You may adjust your browser settings to disable cookies. However, some website features may not function properly if cookies are disabled.

If third-party analytics tools are used in the future, they may collect basic technical and usage information such as pages visited, device type, browser type, and general interaction with the website.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have rights regarding your personal information, including the right to:

• Be informed about how your personal information is collected and used
• Access your personal information
• Request correction of inaccurate or outdated information
• Object to certain types of processing
• Request deletion or blocking of your personal information, subject to legal and business requirements
• Withdraw consent, where applicable
• File a complaint with the National Privacy Commission
• Exercise other rights provided under applicable data privacy laws

To exercise your rights, you may contact us using the contact details provided below.

11. Accuracy of Information

You are responsible for ensuring that the personal information you provide through the website is accurate, complete, and updated.

We may not be able to properly process your order request or respond to your inquiry if the information provided is incomplete, inaccurate, or outdated.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, social media pages, map services, messaging platforms, or external resources.

We are not responsible for the privacy practices, security, or content of third-party websites and platforms. We encourage you to review their respective privacy policies before providing personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or data privacy practices.

Any updates will be posted on this page with the updated effective date. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

14. Contact Information

For questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us through:

Business Name: Cure Asia Pharmacy & Grocery / Quaecon
Address: Door 1A-2A Gahol Building, Gahol Avenue, Bajada, Poblacion, Davao City
Email: hello@cureasia.ph
Mobile / Telephone: +63 917 000 0000
Data Privacy Contact Person / Officer: [Insert Name or Position, if available]